Veterinary hospitals that find a way to articulate and live the ‘mission’ of their work have happier teams, lower turnover, higher productivity, better medical outcomes, and create a more positive impact on their clients. Here’s how to get started. The purpose of a written mission statement is to: Articulate the inspirational elements of […]
Marketing
The Top 5 Things Your Website Home Page NEEDS
by Kelly Gordon, Web Developer Are you thinking about revamping your veterinary practice’s online presence? Whether you’re the owner, practice manager, or just that lucky person who has been chosen to head up this project, this guide to having a client-focused home page is for you. To be successful you have no choice; you must […]
Optimizing A Veterinary Business Website
by Bashore Halow, LVT, CVPM Funny how the Internet works. Take some part of your life you’d love to erase and the Internet holds onto it forever, but open up a business that you’d love to tell the whole world about and it’s a never ending battle just to get people to discover its existence. […]
Strategic Planning
Create A Mission Statement for Your Veterinary Practice
Veterinary hospitals that find a way to articulate and live the ‘mission’ of their work have happier teams, lower turnover, higher productivity, better medical outcomes, and create a more positive impact on their clients. Here’s how to get started. The purpose of a written mission statement is to: Articulate the inspirational elements of […]
Game Plan 2016: Veterinary Strategic Planning
Players can’t start functioning as a team until the game has been identified, the locker room huddle finished, and the players dispersed to their field positions. The same is true for employees in a business. Cohesive cooperation between employees begins with long-term vision and goals, otherwise known as a strategic plan. Strategic Planning for […]
Staff Training
Why AAHA Accreditation? Vets First Choice at AAHA 2015
As the date approaches for the AAHA meeting in Tampa and the Vets First Choice Sunrise Session, I’m reminded of the enormous benefits of AAHA accreditation.
The Value of AAHA Accreditation
This is the third time, I’ve written about my experience with AAHA accreditation. Over the past 15 years of my career, I’ve helped four practices either become AAHA accredited or reaccredited. Each time, the process has proved to be a milestone in my advancement as a practice manager, as a technician, as a member of a true team, and as a veterinary professional. [Read More…]
How To Talk About Money
Don’t Talk About Money. Listen
The most important thing you can do when someone has a concern (about money or otherwise) is to demonstrate that you hear him or her and that you care. Make eye contact, nod appropriately, and keep your body open and your arms at your sides. Show that you comprehend by repeating back to the client a summary of their concerns and then let them know, in your own words, that their concerns matter. [Read More…]
